House of Arabs respects your privacy. This policy explains what information we collect, why we collect it, and how it is used.

1. Information We Collect

When you place an order or contact support, we collect the information you provide directly: name, email, phone number, shipping address, and your order/cart contents. We do not collect full payment card details — these are handled by our payment processing partner.

2. How We Use Your Information

We use this information to process orders, arrange delivery, respond to support requests, and improve our catalog and site experience. We do not sell your personal information to third parties.

3. Cookies

We use essential cookies to keep your cart and session working correctly, and to remember your language preference. These are required for the site to function and cannot be disabled without affecting your shopping experience.

4. Third-Party Services

Order fulfillment and payment processing are handled through our commerce partner (Fathershop). Their own privacy practices apply to information shared with them for that purpose.

5. Data Retention

We retain order information as long as needed to fulfill orders, handle returns, and meet legal/accounting obligations.

6. Your Rights

You may request a copy of the information we hold about you, or request its deletion, by contacting us by email.